Cisco Meraki is a cloud-managed networking platform that provides centralized visibility and control over wireless, switching, security, and SD-WAN infrastructure. Integrating Meraki with Harmony enables automatic incident creation when network anomalies or device alerts are detected, reducing mean time to resolution. IT teams gain unified context by correlating Meraki network events with service requests, assets, and change records directly within Harmony.
Capabilities
Automated Incident Creation: Converts Meraki network alerts and threshold breaches into Harmony incidents without manual intervention.
Device Asset Sync: Imports and continuously updates Meraki network devices as configuration items within the Harmony asset inventory.
Network Event Correlation: Links real-time Meraki network events to open tickets and change records for faster root cause analysis.
