AI SERVICE DESK AGENT
AI Service Desk Agent
An AI-powered service desk agent that resolves employee requests instantly, right inside the communication tools your teams already use.
It understands intent, takes action, and closes requests without human intervention.
How AI Service Desk Agent helps your teams
Employee support for every service type: answer questions, check policies, retrieve knowledge and company context, and resolve issues in the flow of work (reset passwords, provision access, and more)
No-touch service management: automatically classify and route each request to the right team, then resolve it
Multilingual, 24/7 support: across global teams without scaling headcount
Intelligent escalation: hand off to a human agent with full context only when needed
Built to resolve more requests with less effort
50-75%
Resolves 50-75% of requests autonomously: showing value within 48 hours
5x
Reduces resolution time by 5x: from days and hours to minutes and seconds
$
Reduces ticket resolution costs: from dozens of dollars per ticket to just a few
Powerful capabilities built for enterprise IT
- Natural language understanding: across IT, HR, finance, legal, and facilities requests
- Deep integration: with your identity provider, HRIS, and enterprise systems to take real action, not just answer questions
- Contextual awareness: knows who's asking, what they have access to, and what they've asked before
- Configurable approval workflows and escalation policies
- Real-time analytics: on resolution rates, deflection, and employee satisfaction
Explore some of our pre-built agents that work with the AI Service Desk Agent:
FAQ
The Service Desk Agent works through every request in four steps: understanding what's being asked, gathering full context, from your knowledge base to the requester's assets, apps, role, and history, reviewing everything that matches, and surfacing the best solution, tailored to the person and their specific case. You can watch each step happen in real time, right in the agent interface.