TestRail is a web-based test case management tool that helps QA teams organize, track, and manage their software testing efforts. Integrating TestRail with Harmony bridges the gap between quality assurance and IT service management, ensuring test failures and defects automatically surface as actionable incidents. This connection gives teams full visibility into how testing activity impacts service health and release readiness.
Capabilities
Automated Incident Creation: Automatically generate Harmony incidents when TestRail test runs fail or fall below defined quality thresholds.
Test Run Visibility: Surface TestRail test plan and run status directly within Harmony dashboards for unified release oversight.
Bidirectional Status Sync: Keep incident resolution states and TestRail defect records in sync so QA and IT teams always work from the same source of truth.
